FAQ

Frequently Ask Questions

When will I receive my EXYRA eyewear?

For metro areas in Australia
Place your order before 3pm AEST and your order will be dispatched the same day,

Sending to same state:

Metro - up to 2 business days

Country - up to 5 business days

Sending interstate:

Metro - up to 3-6 business days, depending destination points

WA and rural areas
Allow 2-7 business days for delivery.

International Deliveries

International delivery delays in all destinations due to limited airline capacity and government restrictions as a result of COVID-19.

USA - CANADA : Please allow 15-25 business days.

The rest of the world : Please allow 35-30 business days.

Prescription Order

Due to high demand and the time it takes to prepare quality glasses, it could take up to 10 business days, depending on the complexity of the scipt. You will receive a confirmation email, along with the tracking number from Australia Post once your glasses have shipped.

Where do EXYRA eyewear ship to?

We ship globally! However at this stage we postponed our service to the UK and South East Asia.

What is your return policy?

We offer 100% money-back guarantee against our products. Very simply, if for some reason the product does not meet your expectations, the glasses can be returned within a 60-Day period. More information about RETURN POLICY

Are these glasses available in prescription?

Yes! our glasses are now available in Prescription and Non-Prescription.

Are there any prescriptions you cannot fill?
We offer Single Vision Lenses only, correcting for near or farsightedness. We do not process bifocals or prescriptions with an add power. Currently, we provide power ranges from SPH +5.00 to -4.00. CYL +1.75 to -2.00. If you have any questions, feel free to contact us at help@exyra.com.au

How do I provide you with my prescription details?
After we accept your order, you can send us through a copy of your prescription to help@exyra.com.au. Please include your order reference number in the email (you can find the reference number in our order confirmation email)

Where can I try EXYRA glasses?

We understand that wearable product such as eyewear could be personal sometimes. So our web engineering team are working on integrating virtual try-on features to our site. Meanwhile you could send us one color photo passport size to help@exyra.com.au and we will fit in your photo with different frame style of your choice. Just like this example.

How much Blue Light EXYRA eyewear block?

Our lenses filter up to 50% of all harmful Blue Light and almost 90% of the highest range with no colour distorted. Watch the following video EXYRA lenses put to the test.