Delivery & Return Policy
Delivery Of Your Products
The delivery of your frames takes up to 7-10 working days from the date your payment is received, with the exception of magnification and prescription glasses, which may take up to 14 working days due to the extra work involved in creating these lenses.
EXYRA makes every effort to deliver your frames or other product purchased from the Website according to the estimated delivery times provided at check out. The estimated delivery times are in business days (Monday through Friday) excluding Public Holidays.
Every effort is made to ship your order according to the estimated delivery times provided. Estimated ship times may vary or change due to changes in supply or circumstances beyond our control. If your frames or other product has not arrived after the estimated delivery time, please contact us.
We will use our reasonable efforts to deliver your frames or other product to you within the estimated delivery time indicated on your order confirmation; however, we do not guarantee that we will deliver within this time frame.
Title and risk of loss of all products will pass to you on delivery.
Customs and Duties
At EXYRA we provide a high quality of eyewear and high level of after-sales service, which includes a 30-Day guaranteed Return Policy, which allows the customer to make an equal exchange or return. S0 if you unsatisfied with your glasses, simply contact us for a refund or replacement
Please keep in mind that your return must include both case and cloth. All items must be in good condition. Frames cannot be damaged or broken to receive a full refund. If only some of a product is returned or the products are not returned in their original condition, EXYRA reserves the right to reduce the level of the refund or reject the refund.
Free returns only apply within Australia (We'll refund the postage), For international customers, you will be responsible for any expenses in returning them to us and collecting them.
Return & Refund Procedure:
- Start by contacting our Customer Service firstname.lastname@example.org, Please let us know what the problem is and whether you want an exchange, a repair or a refund.
- please include your order reference number in the email (you can find the reference number in our order confirmation email)
- Send your glasses back to us.
- Once we receive your glasses, you will either receive a refund within 48 hours or be sent a replacement
All frames have a 1-year warranty against manufacturing defects. Product warranty does not cover damage caused by accidents, negligence, or improper care.
Damaged frame Replacement
If your glasses or lenses are damaged within the first year, we will offer you 50% off the same frames and lenses as a replacement. If we do not carry the same frame, we will discount your order for the new frames by 50% of what you paid for the original frames.
Please note: While every care is taken by our suppliers to ensure screws remain tight, they may loosen with wear. We recommend regular maintenance to ensure lenses and frames remain secure. Lack of regular maintenance may result in lens or frame damage and this may not be covered by this express warranty.